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Help Center

FAQ

Orders

How long will it take to receive my order?

Tracking Information

I am not happy with my item what do I do?

Can I place an order over the phone?

I placed an order on your website and never received a confirmation email.

Can I add or remove products from my order, after it has been paid for?

I want to cancel my order.

There’s something wrong with the order/products I received!

How can I exchange/return an online purchase?

Billing

What methods of payment do you currently accept?

How will the payment show up on my credit card statement/Paypal account?

When will payment be processed?

My invoice/shipping information is from Anthony Beauty and Barber Supply. Is this Carina?

Products

Are you products safe for colour treated hair?

Are your products free of gluten, soy, corn, and nuts?

Do you need to use conditioner with our shampoo products?

Do your cleansing products produce a lather?

Do you send free samples or have sample sizes?

Are your products vegan and cruelty free?

What is the shelf life of your products?

What is the pH of your products?

What is the shelf life of your products?

Are your bottles BPA free?

Do your products work/lather with hard water?

I need products for my cottage, are Carina products septic safe?

I am celiac, can I use Carina Organics?

Some of my products came with seals, others did not.

I am buying a 4 litre unit and need a small refill bottle.

Returns

I would like to return my order.

Which address do I send my return to?

How long will it take to receive my refund?

How will the payment show up on my credit card statement/Paypal account?

I see that the return shipping address on my FedEx label is from Washington. Why is that?

Billing

What methods of payment do you currently accept?

How will the payment show up on my credit card statement/Paypal account?

When will payment be processed?

My invoice/shipping information is from Anthony Beauty and Barber Supply. Is this Carina?

Shipping and Delivery

Where does Carina ship?

How long does an order take to process and ship?

Your tracking number.

Shipping fees

I want to edit my shipping address.

How can I track my order?

Leakage during Shipment

My package is being returned to sender (RTS). What do I do?

Expedited Shipping - I need my order ASAP. Can you please expedite?

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