Please note that due to recent U.S. Government trade policies, our conditioners and styling gels are temporarily unavailable for shipment to the United States.

Why can’t I order these products?

Recent changes to U.S. import requirements have result in substantial additional tariffs on certain products entering the United States from Canada. This would add an additional 50% surcharge onto the affected products to you the consumer, charged by U.S. CBP. 

While we review these changes and determine the best way to continue serving our U.S. customers, we have temporarily paused U.S. sales of the affected products.

Which products are affected?

The restriction currently only applies to select products, including:

• Conditioners
  
• Styling gels
  

Products that are unavailable for U.S. delivery will be identified on our website or removed from the available U.S. catalogue.

Can I still order other products?

Yes. Products that remain available on our U.S. website can still be ordered and shipped normally. No additional surcharges from U.S. CBP should be applied to these orders.

When will the affected products be available again?

We expect this to be temporary and short-lived, however we do not have a confirmed date for restoring availability. We are actively reviewing our options and will provide an update as soon as we have more information.

Can customer service place the order manually?

Unfortunately, no. Customer service representatives cannot override the shipping restriction or manually place orders for affected products.

Will existing orders still be shipped?

Existing confirmed orders will be reviewed individually. We will contact you if your order is affected.

How can I receive updates?

Please check this page for the latest information. You can also sign up for our email updates using the submission form below.

Our apologies for the inconvenience and appreciate your patience while we work toward restoring these products for our U.S. customers.